Good service and sales go hand in hand. When
\nIf customers have a good service experience, they spend around 17 % more \u2013 whilst at the same time
\nthat there is a greater likelihood that they will return. The participants will therefore
\nat this workshop learn how they can increase both customer loyalty and sales in
\ntheir business without having to chase the sales.<\/p>\n
Topics for the workshop are: <\/b><\/p>\n
What do companies do with fans?
\nTrends \u2013 what you need to know about your customers in 2026<\/p>\n
How to increase both customer satisfaction and
\nsale<\/p>\n
When small actions become micro-magic for
\nthe customers<\/p>\n
Use your senses in the client meeting and increase sales by 26%
\n%<\/p>\n
5 steps to becoming a better salesperson \u2013 without
\nhunted the customers<\/p>\n
Personal action plan \u2013 this is next
\nsteps for you and your business<\/p>\n
All participants will receive a copy of the book:
\nCustomer Loyalty \u2013 From Customers to Superfans, in which Merete Bergman Smit provides a
\na long list of good ideas for what participants can actually do together with their
\ncustomers.<\/p>\n
What you can expect from the workshop is: <\/b><\/p>\n
After the workshop, you will have a better understanding of your
\ncustomers, and what you can do to encourage them to recommend you to others. In addition, you\u2019ll get
\nconcrete and proven sales tools that both increase your customers
\nsatisfaction and your sales. You\u2019ll leave the workshop with a personalised
\naction plan in which you have set out the areas you need to prioritise during your meeting
\nwith the customers.<\/p>\n
Programme:<\/b><\/p>\n
8.30 \u2013 light breakfast<\/p>\n
9.00 \u2013 meeting start<\/p>\n
10:30 \u2013 break with coffee, tea, fruit<\/p>\n
12.00 \u2013 sandwich at a restaurant<\/p>\n
13:30 \u2013 break with coffee, tea, cake<\/p>\n
15.00 \u2013 end<\/p>","protected":false},"featured_media":32991,"template":"","meta":{"_acf_changed":false},"arrangement-tema":[],"class_list":["post-32992","arrangement","type-arrangement","status-publish","has-post-thumbnail","hentry"],"acf":{"knack_record_id":"69b9413864478dbec210b300","start_dato":"20260507","slut_dato":"20260507","start_tid":"09:00","slut_tid":"15:00","morgenmad":"Morgenmad kl. 8.30","arrangor":"Business Center Bornholm","lokation_navn":"","lokation_adresse":"","beskrivelse":"God service og salg g\u00e5r h\u00e5nd i h\u00e5nd. N\u00e5rkunderne f\u00e5r en god serviceoplevelse, k\u00f8ber de for ca. 17 % mere \u2013 samtidig medat der er st\u00f8rre sandsynlighed for, at de vender tilbage. Deltagerne vil derforp\u00e5 denne workshop l\u00e6re, hvordan de kan \u00f8ge s\u00e5vel kundeloyaliteten som salget ideres virksomhed uden at skulle jagte salget.\r\n
Emner for workshoppen er: <\/b><\/p>\r\n
Hvad g\u00f8r virksomheder med fans?\r\nTrends \u2013 dette skal du vide om dine kunder i 2026<\/p>\r\n
S\u00e5dan \u00f8ger du b\u00e5de kundetilfredsheden ogsalget<\/p>\r\n
N\u00e5r sm\u00e5 handlinger bliver til mikromagi forkunderne<\/p>\r\n
Brug sanserne i kundem\u00f8det og \u00f8g salget med 26%<\/p>\r\n
5 trin til at blive en bedre s\u00e6lger \u2013 uden atjagte kunderne<\/p>\r\n
Personlig handlingsplan \u2013 dette er n\u00e6steskridt for dig og din virksomhed<\/p>\r\n
Alle deltagerne f\u00e5r et eksemplar af bogen:Kundeloyalitet \u2013 Fra kunder til superfans, hvor Merete Bergman Smit giver enlang r\u00e6kke gode ideer til, hvad deltagerne konkret kan g\u00f8re sammen med dereskunder.<\/p>\r\n
Det, du kan forvente fra workshoppen, er: <\/b><\/p>\r\n
Du vil, efter workshoppen, have en bedre forst\u00e5else for dinekunder, og hvad du kan g\u00f8re, s\u00e5 de anbefaler dig til andre. Derudover vil du f\u00e5konkrete og gennemtestede salgsv\u00e6rkt\u00f8jer, der b\u00e5de \u00f8ger dine kunderstilfredshed og dit salg. Du vil g\u00e5 fra workshoppen med en personlighandlingsplan, hvor du har defineret de omr\u00e5der, du skal prioritere i dit m\u00f8demed kunderne.<\/p>\r\n
Program:<\/b><\/p>\r\n
8.30 \u2013 let morgenmad<\/p>\r\n
9.00 \u2013 m\u00f8destart<\/p>\r\n
10.30 \u2013 pause med kaffe, te, frugt<\/p>\r\n
12.00 \u2013 sandwich p\u00e5 restaurant<\/p>\r\n
13.30 \u2013 pause med kaffe, te, kage<\/p>\r\n15.00 \u2013 afslutning","arrangement_status":"Considering","link_til_ekstern":"","kort_beskrivelse":"L\u00e6r hvordan I f\u00e5r kunder, der kommer igen og som bruger flere penge, n\u00e5rde bes\u00f8ger jer. P\u00e5 denne workshop f\u00e5r du konkrete og gennemtestede tips ogv\u00e6rkt\u00f8jer til bedre serviceoplevelser og \u00f8get salg \u2013 som du kan bruge direktesammen med dine kunder.","kategori":"","logo_footer":"","tilmeld_event_link":{"title":"","url":"https:\/\/businesscenterbornholm.dk\/arrangementer-og-events\/#public-event-calendar-list\/offentlig-events-detaljer\/\/69b9413864478dbec210b300 \/tilmelding\/6968e14d10b073e018ff43b8","target":""},"lukket_for_tilmelding":"Nej","speaker_id":"","maalgruppe":"Alle som arbejder med salg, uanset om det er B2B eller B2C. ","kontaktperson_vaert_id":"697869ee745eab9862ef9233","program_punkter":"","projekt":"","projekt_link":"","knap_status":"medlem_mail"},"_wp_attachment_image_alt":null,"_eventvenueid":null,"_eventorganizerid":null,"_wp_attached_file":null,"_wp_attachment_metadata":null,"wp-smush-lossy":null,"wp-smpro-smush-data":null,"_wp_attachment_backup_sizes":null,"_wp_attachment_context":null,"_oembed_96f291dc4b54ff43fbaad1d8b7a003be":null,"smush-complete":null,"smush-info":null,"original-file":null,"smush-stats":null,"wp-smush-ignore-bulk":null,"dsm_upload_gallery_custom_link_url":null,"dsm_upload_gallery_link_url_target":null,"wp-smush-error":null,"olh_navn":null,"olh_titel":null,"olh_id":null,"olh_bio":null,"_et_pb_project_nav":null,"_yoast_wpseo_primary_project_category":null,"_olh_navn":null,"_olh_titel":null,"_olh_id":null,"kontaktperson":null,"_kort_beskrivelse":"field_684933c8f9d6b","_link_til_ekstern":"field_683d4b442a172","link_til_ekstern":"","_link_til_info":null,"_event_status":null,"_event_thema":null,"_slut_tid":"field_6874abb14251e","_morgenmad":"field_683d497f2a16c","_arrangor":"field_6849347b56bff","_tilmeld_event_link":"field_683d4bd9ba9e2","arrangor":"Business Center Bornholm","tilmeld_event_link":{"title":"","url":"https:\/\/businesscenterbornholm.dk\/arrangementer-og-events\/#public-event-calendar-list\/offentlig-events-detaljer\/\/69b9413864478dbec210b300 \/tilmelding\/6968e14d10b073e018ff43b8","target":""},"kort_beskrivelse":"L\u00e6r hvordan I f\u00e5r kunder, der kommer igen og som bruger flere penge, n\u00e5rde bes\u00f8ger jer. P\u00e5 denne workshop f\u00e5r du konkrete og gennemtestede tips ogv\u00e6rkt\u00f8jer til bedre serviceoplevelser og \u00f8get salg \u2013 som du kan bruge direktesammen med dine kunder.","event_status":"Live","morgenmad":"Morgenmad kl. 8.30","kategori":"","_kategori":"field_6a2ba7600a1fc","yoast_head":"\n