Good service and sales go hand in hand. When
If customers have a good service experience, they spend around 17 % more – whilst at the same time
that there is a greater likelihood that they will return. The participants will therefore
at this workshop learn how they can increase both customer loyalty and sales in
their business without having to chase the sales.
Topics for the workshop are:
What do companies do with fans?
Trends – what you need to know about your customers in 2026
How to increase both customer satisfaction and
sale
When small actions become micro-magic for
the customers
Use your senses in the client meeting and increase sales by 26%
%
5 steps to becoming a better salesperson – without
hunted the customers
Personal action plan – this is next
steps for you and your business
All participants will receive a copy of the book:
Customer Loyalty – From Customers to Superfans, in which Merete Bergman Smit provides a
a long list of good ideas for what participants can actually do together with their
customers.
What you can expect from the workshop is:
After the workshop, you will have a better understanding of your
customers, and what you can do to encourage them to recommend you to others. In addition, you’ll get
concrete and proven sales tools that both increase your customers
satisfaction and your sales. You’ll leave the workshop with a personalised
action plan in which you have set out the areas you need to prioritise during your meeting
with the customers.
Programme:
8.30 – light breakfast
9.00 – meeting start
10:30 – break with coffee, tea, fruit
12.00 – sandwich at a restaurant
13:30 – break with coffee, tea, cake
15.00 – end
