Most people know that the customer experience is crucial. However, it is not always the big projects that make the biggest difference – it is the small, well-thought-out everyday touches.
At this networking meeting, we dive into everyday creativity in the retail and service sector on Bornholm. We work with concrete examples and cases – both from the island and elsewhere – and turn them into ideas that make sense in your own reality.
You are not just inspired – you are put into action. Through simple exercises, you work with your own business and figure out at least one concrete idea that you can implement straight away.
It can be anything from small changes in the customer meeting to new ways of presenting goods or creating experiences that are remembered.
You get:
The network is for you who work with retail or service on Bornholm – e.g. shop owner, employee, manager or self-employed – and who want to develop your business through better customer experiences and small, effective improvements in everyday life.
STRENGTHEN YOUR SKILLS
Learn how to get repeat customers who spend more when they visit you. At this workshop, you will get concrete and tried-and-tested tips and tools for better service experiences and increased sales – which you can use directly with your customers.
Get small ideas with a big impact in your daily life. At the networking meeting for retail and service, we focus on everyday creativity – the simple moves that elevate the customer experience and create value immediately. You will go home with at least one tangible creative idea that is easy to execute and will make your customers' experiences greater.
Is it time for a change of strategy, perhaps the acquisition or sale of a business? Perhaps an employee or partner needs to become a co-owner. Perhaps a buyer is coming along. Or perhaps you simply want to create a stronger and less owner-dependent business. Common to all scenarios is that the best opportunities typically arise for the companies that have prepared well in advance.
